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FAQs


1. How long are shipping times?

Your product will ship within two days of your order, and then take up to two weeks to reach your doorstep. Each product at House2Home has an estimated time of delivery which you can find on the product description.

2. What's your return policy?

Instead of returning your items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: Every return has a carbon footprint.  So just tell us what went wrong, by taking a picture and sending it to us, and we will refund the price of the product in full. Then, if you wish to donate your product to charity or recycle it, then please do so.  

3. Can i cancel my order?

Cancellations are possible if you do not receive your package within the time frame specified for each individual product. Sometimes orders get sent out before we can process the cancellation. so if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it or enjoy it.

4. What happens if i receive the wrong item?

If there is an issue with your order -- if its the wrong size, wrong colour, defective, or other wise not what you ordered -- then simply notify us, and we will give you a full refund. You will not be asked to ship the product back to us.

5. Do you offer exchanges?

We do not offer exchanges. How ever, if for any reason you didn't receive the correct product you ordered, just let us know and we will send you a new one.